Whilst we support local Australian retailers, all BikeChain orders are delivered directly from BikeChain HQ, Australia wide. BikeChain Marketplace orders are fulfilled directly by the store you have selected, and shipping time may vary depending on the store's location and the final delivery address.

Shipping costs are a flat rate of $15 for purchases totalling under $100 and Free Express shipping is provided for purchases totalling over $100. When goods are in-stock, orders are dispatched within 1 and 3 business days. Shipping times are estimated at between 1 and 3 business days to metro locations, and between 5 and 7 business days for delivery to regional locations including Western Australia, Queensland and Northern Territory, depending on your location.

High demand periods such as Christmas can see orders take an extra 1-2 business days to be delivered.

Delivery times for made to order and pre order items can vary, so please refer to the specific product or collection pages.

Returns:

We understand that you might change your mind about the products you have purchased. Please note that BikeChain and BikeChain Marketplace products are fulfilled from different locations, and therefore have separate return processes.

For BikeChain orders, our returns policy allows you 30 days to return any unwanted item at your own cost, excluding items from made to order or pre order collections. All garments must be returned via post to BikeChain HQ. Whilst we support local Australian retailers, we do not offer refunds or exchanges via BikeChain Stockists. BikeChain Marketplace orders are fulfilled directly by your chosen local retailer, so please refer to the return policy on your invoice.

Products you are returning must be in their original and unused condition and in the original packaging. Please ensure you do not compromise the original packaging or tags otherwise we will be unable to accept your return. You may return the item for a full refund.

Having a BikeChain account is the quickest and easiest way to manage returns. If you have an account, please sign in and lodge your return in the purchase history tab. We accept returns on all items excluding sample items and masks, so please choose carefully.

If you would like to exchange an item, the quickest solution is to lodge a return request in your BikeChain account, and place a new order on our website. This circumvents potentially lengthy periods for shipping and processing, and ensures you get your new item as soon as possible.

If you checked out as a guest, please get in touch with us via email and we will provide details on how to return your product(s). All items are to be returned directly to BikeChain HQ for processing.

You can reach us here: info@bikechain.com.au

Please return your goods within 30 days of successfully receiving your item. Return items with all packaging – including all product tags, labels and original packaging. BikeChain Australia will process all returns within three (3) working days of receiving the returned goods back. We recommend that you use a trackable service as this helps you and BikeChain Australia locate your parcel.

The above policy does not impact your rights under the Australian Consumer Law and Regulations. Please note all return items are reviewed upon processing to ensure they meet the return conditions listed above. Goods that do not match return conditions will be returned to the customer.

Warranty:

All goods supplied by BikeChain are covered by the original manufacturer's warranty. If you believe a product is faulty and eligible for a warranty claim, please contact us at info@bikechain.com.au to begin the process.
Warranty Process:
1. Submit Your Claim: Email our team with details of the fault, proof of purchase, and any relevant product information.
2. Assessment Timeline: While we aim to resolve warranty claims promptly, some products may need to be returned to the manufacturer for assessment. This may result in longer processing times.
3. Prepaid Mailing Label: Once your claim is submitted and approved, we’ll provide a prepaid mailing label to cover the cost of returning the product to us.
4. Product Returns and Refunds:
• Within 30 Days: Approved products returned within 30 days are eligible for an exchange or a full refund
• After 30 Days: Approved products older than 30 days are eligible for exchange under warranty
5. If the Product Doesn’t Qualify: If your returned product doesn’t meet our warranty policy, we’ll notify you with further details
Return Instructions:
• Pack your product properly, using the original packaging if possible, to minimize the risk of transit damage
• Please remove any additional accessories that aren't being returned i.e. tyres, cleats, etc..
• Include the returns form provided in your email
• Include your claim reference number provided by the customer service team on the return label
• Attach the supplied prepaid mailing label securely to the package
• Once we receive the returned product, you’ll receive an email notification confirming its receipt

Refunds:

All refunds will be processed within three (3) working days of approval. Refunds can only be made back to the payment method used for your order. Any refunds for items purchased using a discount coupon/voucher will be credited at the net purchase price as shown on your order confirmation email. Please allow up to five (5) days after BikeChain Australia has completed your refund for your financial institution to take receipt of the refund into your account.

Applicable Law:

These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria.